The CCPA provides consumers, employees, potential employees and businesses that are California residents with specific rights regarding their personal information. This section describes CCPA rights available to those persons and explains how to exercise those rights.
NOTE: In some instances, we may NOT be able to comply with your request given that we are not the data controller, but instead, are a data processor and/or may be required under applicable law to maintain your data.
Right to Know and Data Portability
You have the right to know what information we have collected about you over the past twelve (12) months and how we use it. Once we receive your request to exercise your right to know and confirm your identity (see Exercising Your Rights), we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- If we sold or disclosed your personal information for a business purpose, two (2) separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you in a readable format (also called a data portability request).
Right to Correct
You have the right to correct inaccuracies in your personal information that we collected from you and retained. Once we receive your request to exercise your right to correct and confirm your identity (see Exercising Your Rights), we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you. We may deny your request if a response is impossible or would involve disproportionate effort to correct inaccurate information.
Right to Delete
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request to exercise your right to delete and confirm your identity (see Exercising Your Rights), we will review your request to see if an exception allowing us to retain the information applies. We may deny your request if retaining the information is necessary for us or our service provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
If your request to delete is not subject to one of the above exceptions, we will grant your request to delete or deidentify personal information from our records and will direct our service providers to take similar action.
Right to Opt Out of Sale or Sharing
You have the right to opt out of the sale or sharing of your personal information to third parties. For instructions on exercising your right to opt out of the sale or sharing of your personal information, see Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
You have the right to limit the use of your sensitive personal information to that use which is necessary to perform the services and goods we provide as mentioned above in the “Sharing Personal Information” section.
Exercising Your Rights
To exercise your right to know, right to correct, right to delete, or right to limit as further described above, please submit a request by either:
- Calling us at 816-395-3784 or toll free at 1-800-932-1114
- Emailing us at privacy@bluekc.com
Only you, or someone legally authorized to act on your behalf, may make a request related to your personal information.
You may also make a request on behalf of your child by contacting us at the information above and provide information that will allow us to properly identify your child and your relationship as the parent or guardian of your child.
You may only submit a request twice within a twelve (12) -month period. Your request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:
- Contact information.
- Information about prior purchase history.
- Other information as we may reasonably request.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
- If you are an authorized agent of a third party, you must provide us with: (i) sufficient information demonstrating your role as an authorized agent for the individual you are making the request about (e.g. Court order, power of attorney, etc.); (ii) information that will allow us to verify your identity; and (iii) any other information that we may reasonably request consistent with applicable law in order to authenticate your request.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know or delete. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor’s identity or authority to make it.
Please note that additional time may be needed to process the deletion of personal information from backup and/or archival databases.
For instructions on exercising your sale opt-out or opt-in rights, see Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights.
Response Timing and Format
We will confirm receipt of your request to exercise your right to know, right to correct, right to delete, and/or right to limit within ten (10) business days. If you do not receive confirmation within the ten (10) -day timeframe, please call us at 816-395-3784 or toll free at 1-800-932-1114.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another forty-five (45) days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the twelve (12) -month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Personal Information Sales and Targeted Advertising Opt-Out and Opt-In Rights
If you are age sixteen (16) or older, you have the right to opt-out of the sale of your personal information at any time. We do not sell the personal information of consumers we actually know are less than sixteen (16) years old regardless if we receive parental consent. Consumers who opt in to personal information sales may request to opt out of future sales at any time.
To exercise the right to opt out of the sale of your personal information, you (or your authorized representative) may submit a request to opt-out to us by visiting the following Internet Web page link: “Do Not Sell My Personal Information”.
Once you make a request to opt-out of the sale of your personal information, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back into personal information sales at any time by contacting us.
You do not need to create an account with us to exercise your right to opt-out of the sale of your personal information. We will only use personal information provided in a request to opt-out of the sale of your personal information to review and comply with the request to opt-out.
