Here to help you—personally

Care Guides have nursing and benefit specialist backgrounds and serve as a hands-on point of contact—not just answering questions and explaining benefits, but coordinating your care, and helping you navigate specialty care outside your Care Center. To speak to a Care Guide, call 913-29-SPIRA (77472).

Understanding costs and explaining benefits

You need to get a biopsy or a CT scan. Or you need to see a specialist outside the Care Center. How much do they cost? What about your deductible? Where do you go? Ask your Care Guide. You’ll get the answers you need to make smart healthcare choices for you—and your wallet.

Coordinating care

If you need to see a specialist, your Care Guide can help you locate one in your plan’s network and prepare for your visit. They can also:

• Help you understand the specialty care needed
• Share necessary documentation as part of your referral
• Follow up on patient appointments
• Explain insurance coverage and benefits for outside care
• Facilitate communication with a specialist’s office