Skip to main content

Quick Access Tools

Phone Icon 913-29-SPIRA (77472)

© 2023 Spira Care. All Rights Reserved. Health plans with exclusive access to Spira Care are available through Blue Cross and Blue Shield of Kansas City, an independent licensee of the Blue Cross Blue Shield Association.

Updates on COVID-19

As we adapt to the changes within Spira Care Centers, we know many of you are also feeling the direct impact at work, home, school and in your neighborhood. We want you to know we are here for you; to provide access to high-quality care while also minimizing the risk of exposing healthy individuals to the virus.

Our priority continues to be the health and safety of our patients and staff, and we assure you that we continue to respond to the situation as best we can to meet the needs of our patients and our community. While information on this page is intended to provide guidance, many aspects of the COVID-19 pandemic continue to be unpredictable. We hope Spira Care can be a source of security and comfort throughout this crisis. If you have a care need, please follow the below guidelines.

If you or a loved one is experiencing COVID-19 symptoms or tested positive for COVID, please consult guidance from the CDC, which Spira Care is actively following to offer recommendations to our patients.

Infants and Children

Most children with COVID-19 will experience mild symptoms and recover quickly . However, if you notice your child experiencing any of the following emergency warning signs1, seek emergency care immediately:

If your child is exhibiting non-emergency symptoms of COVID-19, particularly a cough or fever, call Spira Care at 913-29-SPIRA (77472) to speak with a nurse to determine next steps.

Adults With No Chronic Conditions


Adult with One or More Chronic Conditions or Over Age 65

If you are experiencing mild symptoms, we encourage you to do the following:

If you experience any of the following emergency warning signs, seek emergency care immediately:

1 Coronavirus: What to Do if Your Child is Sick. Nemours Foundation.

If you:

Call us at 913-29-SPIRA (77472) to speak with the nurse to determine the appropriate next steps. In certain cases, we will offer a phone, video or in-person visit according to current standard of care guidelines. Please do not come to a Spira Care Center without first speaking to a nurse, as we will be unable to accommodate your need on a walk-in basis.

If you:

Send a message through your Patient Portal at Once logged in, click on “Messages” in the upper right corner to send a message to your care provider.

If you have a routine medication refill need, please contact your pharmacy.

COVID-19 Frequently Asked Questions


There are a variety of resources available to help you obtain a vaccine.

  • Visit to find a vaccination provider near you.
  • Text your ZIP code to 438829 or call 1-800-232-0233 to find vaccine locations near you in the United States.

Learn about COVID-19 vaccine eligibility here.

Find the CDC recommendations for COVID-19 booster shots here.

After conducting a thorough assessment, at this time we do not plan to become a vaccination site. Spira Care will continue to focus on the best ways to service members to meet their healthcare needs, which includes continuing to monitor and provide updated information from the CDC, County Health Departments and other community resources regarding COVID-19 vaccine recommendations and available resources.

Yes. Rigorous clinical trials and safety monitoring systems have proven that there are no safety concerns associated with the COVID-19 vaccines that are currently available. Learn how CDC is ensuring the safety of vaccines here.

It is common and normal to have some side effects after receiving the vaccine. The side effects include pain and swelling around the injection site, fever, chills, tiredness and headache. If your side effects do not improve after a few days or you are concerned about the side effects you’re experiencing, call our office at 913-29-SPIRA (77472).

Per CDC, vaccine doses purchased with U.S. taxpayer dollars will be given to the American people at no cost. However, vaccination providers can charge an administration fee for giving someone the shot. Vaccination providers can be reimbursed for this by the patient’s public or private insurance company or, for uninsured patients, by the Health Resources and Services Administration’s Provider Relief Fund. No one can be denied a vaccine if they are unable to pay the vaccine administration fee.

  • COVID-19 vaccines are safe and effective.
  • COVID-19 vaccination helps protect adults and children ages 5 years and older from getting sick or severely ill with COVID-19 and helps protect those around them.
  • Some people who are vaccinated against COVID-19 will still get sick and have a vaccine breakthrough infection.

Learn more here.

Find the CDC recommendations for masking here. Please note: Spira Care currently requires all patients, visitors and staff to remain fully masked, even if vaccinated, while in the Care Center.


Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases (for example, SARS is a coronavirus). This novel (or new) coronavirus, or COVID-19, is a strain that has not been previously identified in humans. You may see “coronavirus” and “COVID-19” used interchangeably in news reports.

There are many steps you can take to protect yourself and others. The CDC has provided detailed guidance here.

Refer to the COVID-19 Advice for Caregivers guide to learn more.

Yes, we have a variety of appointment options including in-person, telephone and video visit. Please call 913-29-SPIRA (77472) to schedule an appointment.

Isolation is reserved for people who are ill. Isolation separates sick people with a contagious illness from people who are healthy. Quarantine is reserved for people who have been exposed but who are not ill. Quarantine separates and restricts the movement of people who were exposed to a contagious disease to see if they become sick.

You must be seen by a Spira Care provider (in-person, virtual visit) to inquire about a provider note, however it is up to the provider on if a note is needed and is not guaranteed.

You must be seen by a Spira Care provider (in-person, virtual visit) to inquire about a provider note. The provider would have to confirm an underlying condition and it is up to the provider on if a note is needed and is not guaranteed.

At Spira Care: Our Care Teams have a variety of ways to see members with care needs (both medical and behavioral health) during this time and we are here to help you. Call 913-29-SPIRA (77472), so we can discuss appropriate care and appointment options (in-person, phone or video visits).

Blue KC Virtual Care: You can also access a video (face-to-face) visit right from your smartphone, tablet or computer with a virtual care doctor who is trained to evaluate for COVID-19. Download the MyBlueKC app on the Apple App Store and Google Play or go to With increased use of virtual care, please understand the wait time may be longer.

We know the COVID-19 situation changes rapidly. We continually update this page as it relates to Spira Care and changes to our operating procedures, what to do if you feel sick and more. Please check back regularly.

Blue KC COVID-19 Update
Step-by-step for virtual care, FAQs, cost for COVID-19 testing, medication refills and more.

Centers for Disease Control and Prevention
The latest updates, resources for our community and more.


According to the CDC, people with COVID-19 have a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19 (only one symptom is needed to be considered symptomatic).

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

This list does not include all possible symptoms. Visit the CDC website for updates.

Please visit the CDC’s Covid-19 Viral Testing Tool, an interactive web tool designed to help you understand various testing options. You will answer a series of brief questions and receive a recommended action or resources for further information. This decision-based tool is also utilized by our nursing staff to help determine the best guidance for when to bring patients in for testing at a Spira Care Center. In some cases, due to limitations related to a Covid surge, a test or in-person visit may not be necessary.


Learn about COVID-19 tests here.

Here is a helpful breakdown of current terms and information related to COVID-19 testing: Diagnostic testing for COVID-19 is intended to identify current infection in individuals and is performed when a person has signs or symptoms of COVID-19, or when a person is asymptomatic but has recent known or suspected exposure to COVID-19. Diagnostic tests are medically necessary to guide clinical decision-making for individuals. Current diagnostic tests are PCR tests or antigen tests—find more information about testing types in the question below on this page.

Public health screening for COVID-19 is intended to identify infected people who are not showing symptoms and don’t know or think they’ve been exposed to COVID-19. Public health screenings are performed to identify people who may be contagious so that measures can be taken to prevent further transmission. Scientists are still studying which type of COVID-19 test is most appropriate as a public health screening. Public health departments are charged with making this decision for their respective communities.

  • Find more information from the CDC.
  • Learn more about public health testing in our area in the question below on this page.

The positivity rate is increasingly being used as a marker to guide community decisions like school openings. The positivity rate is defined as the percentage of COVID-19 tests performed that are positive in each population. Many public health experts believe that our communities should aim for a positivity rate of 5 percent in order to consider resuming “normal” activity. The positivity rate gives us an idea of how well we are controlling the spread of the virus AND how many people are being tested.

Testing accuracy is also important to consider. COVID-19 testing results are not 100 percent accurate and there are many false negative test results—meaning you may get a negative result when you do, in fact, have COVID-19. False negative test results are especially common with antigen testing, though this testing option is increasingly being used by healthcare providers because of its results can be determined more quickly. To make matters even more complicated, the accuracy of COVID-19 test results is impacted by when in the course of a person’s illness or exposure the test is performed—for example, PCR tests appear to be most accurate 5-7 days after exposure.

Symptoms may help guide your doctor’s recommendations more than test results due to questions of testing accuracy. For example, when flu season arrives each year and patients show key symptoms of influenza, medical providers are likely to treat the illness as the flu, regardless of the results of the flu test—the same is true with COVID-19.

Testing capacity is something we continue to focus on as well. At any given time, our communities have different capacity to conduct an appropriate number of diagnostic and public health screening tests to properly manage the pandemic. In an ideal scenario, testing would be available for all members of a community on a regular basis, offering the ability to identify those who should isolate from others to prevent transmission of the virus. In the absence of an ideal testing scenario, the importance of social distancing and wearing masks cannot be over-emphasized.

Find the CDC’s recommendation here.

If you fall into one of the categories listed below, call 913-29-SPIRA (77472) to speak with a triage nurse. We have a dedicated team to assist members with their COVID-19 care needs and questions. The nurse will talk with you about your symptoms and discuss next steps including a telehealth appointment with a provider and testing options. If the provider determines testing is necessary, they will work with you on appropriate testing options at the Care Center (drive-up, in-person, pick-up).

COVID-19 tests are covered by Blue KC with no cost share if your healthcare provider orders the test. Learn more here.

  • You are symptomatic (showing symptoms) and high risk
  • You are symptomatic (showing symptoms) and not high risk
  • You are asymptomatic (not showing symptoms) with known or suspected COVID-19 exposure

We do not conduct testing if you are asymptomatic (not showing symptoms) with no known or suspected exposure.

Testing accuracy is also important to consider. COVID-19 testing results are not 100 percent accurate. Therefore, we are aligned with the CDC recommendation to return to normal day activities based on symptoms instead of using test results only to guide your treatment plan. You should stay home until three things have happened: 1) at least 10 days have passed since your symptoms first appeared; 2) you have had no fever for at least 24 hours without the use of fever reducing medications and; 3) all symptoms have improved.

COVID-19 tests performed at a Spira Care center are covered by Blue KC at no cost to the member.

You have a variety of in-network options if you’re interested in receiving a COVID-19 test outside of a Spira Care center. The following locations work with your plan, meaning you won’t have to pay out of pocket to receive a test (please note that testing sites not included below may require you to pay higher out of pocket fees and submit a claim for reimbursement):

Learn about reimbursement for over-the-counter (OTC) COVID-19 tests here.

If you have questions about COVID-19 or testing, please contact your primary care provider.

Learn about reimbursement for over-the-counter (OTC) COVID-19 tests here.

Some local public health departments offer COVID-19 testing to their residents whether or not they are showing COVID-19 symptoms. Check with your county health officials to learn more about public health testing they may be current offering. Follow these links to find additional information about what specific counties and areas around Kansas City are doing:

Learn about treatments and medications for COVID-19 here.

COVID-19 test results are not 100 percent accurate and there are many false negative test results—meaning you may get a negative result when you do, in fact, have COVID-19. Therefore it is important that you visit with your provider about if you should isolate or quarantine based on your test result and symptoms.

Stay calm and isolate. Let someone know you are not feeling well if you are alone and continue to monitor for worsening symptoms. If symptoms worsen call Spira Care, 913-29-SPIRA (77472), for support. Seek emergency medical care if your symptoms become so severe that you can not care for yourself at home.

Spira Care Neighborhood Drawing