Latest Update on COVID-19
Last updated, Tuesday, July 28, 2020
The recent coronavirus developments have been a whirlwind for our community and our country at large. As we adapt to the changes within Spira Care, we know many of you are also feeling the direct impact at work, home, school and in your neighborhood. We want you to know we are here for you; to provide access to high-quality care while also minimizing the risk of exposing healthy individuals to the virus.
We are adapting to this rapidly evolving situation as quickly as possible and we hope Spira Care can be a source of security and comfort throughout this crisis. Below are some helpful guidelines. Please call us, 913-29-SPIRA (77472), if you have medical or behavioral health care needs and questions. We are here to help, and we will get through this together.
WHAT TO DO IF YOU HAVE A QUESTION ABOUT YOUR HEALTH OR AREN’T FEELING WELL
- have a question about a care need unrelated to COVID-19 (newborn vaccine schedule, emergency room follow-up, wellness visit, preventive care, etc.)
- have an acute/urgent care need outside of COVID-19 symptoms (abdominal pain, gout, etc.)
- have respiratory symptoms (cough, nasal congestion or fever)
- are concerned you may be ill with COVID-19
- are unsure of exposure and are worried about yourself or a dependent
- believe you may have been exposed to the virus
Call our office at 913-29-SPIRA (77472) to speak with a nurse so we can determine the most appropriate next steps and prepare for your arrival should you need to come into a Spira Care Center. You should not come to a Spira Care Center without first speaking to a nurse. We have a variety of ways to see and take care of members during this time. Give us a call to discuss your care need and options.
Frequently Asked Questions about COVID-19 viral and antibody testing.
If you are experiencing COVID-19 symptoms (acute/severe), please call 913-29-SPIRA (77472) to speak with a triage nurse. If you need to be seen in person and be tested, we will schedule an appointment at Spira Care Crossroads, our designated COVID-19 Evaluation Center. If you are symptomatic but don’t need to be seen in person, we will offer a phone or video visit as appropriate.
We recommend you self-quarantine for 14 days and watch for symptoms. From a clinical standpoint, testing an individual with no symptoms does not change the treatment plan and allows us to use our testing supplies on individuals who are symptomatic and are at a higher risk. If symptoms develop, call Spira Care at 913-29-SPIRA (77472) to talk with our triage nurse to determine next steps. We do not conduct antibody testing at Spira Care.
We recommend your child self-quarantine for 14 days and watch for symptoms. If symptoms develop, call Spira Care at 913-29-SPIRA (77472) to talk with our triage nurse to determine next steps.
You must be seen by a Spira Care provider (in-person, virtual visit) to inquire about a provider note, however it is up to the provider on if a note is needed and is not guaranteed.
You must be seen by a Spira Care provider (in-person, virtual visit) to inquire about a provider note. The provider would have to confirm an underlying condition and it is up to the provider on if a note is needed and is not guaranteed.
For a complete list of questions and answers including costs and public health testing sites, visit the Blue KC COVID-19 information page.
CARE WHEREVER YOU ARE SPIRA CARE & BLUE KC VIRTUAL CARE
At Spira Care:
At Spira Care our Care Teams have a variety of ways to see members with care needs (both medical and behavioral health) during this time and we are here to help you – we ask that you call, 913-29-SPIRA (77472), so we can discuss appropriate care and appointment options (in-person, phone or video visits).
Blue KC Virtual Care:
You can also access a video (face-to-face) visit right from your smartphone, tablet or computer with a virtual care doctor who’s been trained to evaluate for COVID-19. Both urgent care visits and behavioral health therapy visits provided in the Blue KC Virtual Care app are at no cost until October 23, 2020. Download the app on the Apple App Store and Google Play or go to www.BlueKCVirtualCare.com.
With increased use of virtual care, please understand the wait time may be longer.
In-Network Virtual Care:
In addition, until October 23, 2020, you (Spira Care and Spira HSA Eligible members) can see in-network providers, at no cost for virtual (face-to-face), telephone, email or text visits for medical services or behavioral health therapy.
Cost sharing, such as deductibles, co-payments and co-insurance, still applies to physical therapy, occupational therapy and speech therapy.
KNOW HOW COVID-19 SPREADS AND TAKE STEPS TO PROTECT YOURSELF AND OTHERS
We encourage everyone to practice regular infection prevention techniques such as washing your hands frequently, avoiding touch to your face, practicing cough etiquette and avoiding close contact. More information can be found from the Centers for Disease Control and Prevention.
Update from the CDC regarding face coverings
As directed by local and state health departments, staying at home and avoiding other people are the best way to stop the spread. If you do have to go out for an essential reason it is critical to emphasize that maintaining six-feet social distancing remains important to slowing the spread of the virus. The CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidelines.
HELPFUL RESOURCES FOR UP-TO-DATE INFORMATION
We know the COVID-19 situation changes rapidly. We continually update this page as it relates to Spira Care and changes to our operating procedures, what to do if you feel sick and more. Please check back regularly.
Blue KC COVID-19 Update
Step-by-step for virtual care, FAQs, cost for COVID-19 testing, medication refills and more.
Centers for Disease Control and Prevention
The latest updates, resources for our community and more.