Latest Update on COVID-19
Last updated, Friday, March 27, 2020
With the fast developments related to Coronavirus (COVID-19) in the Kansas City area, we want you to know we are committed to our members health and safety. We have a team working to stay informed so we can do what’s best for our members and employer groups. As we continue to learn more information about COVID-19, we want to provide an update on the specific steps we’re taking to protect Spira Care members, Care Teams and the communities we serve. We encourage anyone looking for the most up-to-date information to visit the CDC website.
What are the symptoms of COVID-19?
Symptoms of COVID-19 may appear 2-14 days after exposure to the virus. These symptoms can range from mild to severe and include:
- Shortness of breath
What should I do if I have these symptoms and I feel sick?
DO NOT COME TO A SPIRA CARE CENTER without calling ahead and speaking to a triage nurse. To talk to a triage nurse call 913-29-SPIRA (77472). This is NECESSARY so that outbreaks in the community can be contained.
If a Spira Care member
- has respiratory symptoms (cough, nasal congestion or fever)
- is concerned they may be ill with COVID-19
- is unsure of exposure and is worried about themself or a dependent
- has knowingly been exposed to the virus
- has any of the symptoms listed above they should call our office at 913-29-SPIRA (77472) to speak with a nurse so we can determine the most appropriate next steps and prepare for your arrival should you need to come into a Care Center. You should not come to a Spira Care Center without first speaking to a nurse.
Arriving at a Spira Care Center with an Appointment and Symptoms
To reduce the spread of any contagious illness, individuals experiencing respiratory symptoms like a cough or nasal congestion or has a fever or is concerned they are ill with COVID-19 are required to wear a mask for the duration of their appointment in the Care Center.
Masks are located at the entrance of all Care Centers and should be worn from entry through exit.
COVID-19 Test Kits
Currently testing for COVID-19 is taking place at designated health departments, hospitals and Spira Care Centers following strict CDC guidelines. We are monitoring the situation daily and will provide updates as new information is available.
Blue KC Virtual Care Will Waive Fees for HSA Members
Effective now until further notice, Blue KC is waiving the virtual care fees for urgent or sick care needs for Spira Care HSA members to help address the COVID-19 crisis. Virtual care visits allow doctors to monitor members at home, minimizing the spread of infection and easing the burden on Spira Care Centers, urgent care clinics and emergency rooms. Blue KC virtual care doctors have undergone additional training for COVID-19. The Blue KC Virtual Care app is available in the Apple App Store and Google Play or at BlueKCVirtualCare.com.
Please note, wait times for virtual care may be longer than normal due to high demand. We appreciate your understanding and patience.
Postponement and Rescheduling of Non-Urgent Appointments
The National Centers for Disease Control and Prevention has recommended that non-urgent appointments (wellness, preventive, follow-up, etc.) be rescheduled to create needed space to address the COVID-19 virus. This temporary measure will allow Spira Care Centers and our Care Teams to enact preparedness plans to create capacity and to deliver high-quality care during the anticipated surge of COVID-19 cases and at the same time limit the exposure of healthy individuals to the virus. This approach is consistent with other primary practices across the country.
- We will be calling members with non-urgent appointments and request to reschedule their appointment for a later date.
- If a you have questions about your ongoing care needs, please call 913-29-SPIRA (77472) to talk with a Care Guide.
How to Protect Yourself and Your Family
Check the CDC website for up-to-date information, especially if traveling.
- The CDC is issuing new travel guidance regularly as developments occur.
- Visit the CDC Travel page for all travel-related updates.
Practice good health habits. Everyday actions like handwashing can help to prevent the spread of respiratory viruses, including COVID-19.
- Stay home when you are sick. That includes staying home from work, school, errands and travel.
- Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer when washing isn't an option.
- Avoid touching your eyes, nose and mouth.
- Avoid close contact with people who are sick.
- Cover a cough or sneeze with a tissue, then throw the tissue in the trash.
- If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands.
- Clean and disinfect frequently touched objects and surfaces, such as phones, keyboards and door knobs.
- Get plenty of sleep, exercise, drink a lot of fluids and eat nutritious food.
- If you have recently traveled to a high risk area or plan to do so, follow the recommendations on the CDC website regarding self-monitoring for infection and self-quarantine.
Stay Up to Date
For additional information and ongoing updates on COVID-19, please refer to local and state health departments and the CDC’s Coronavirus Disease 2019 (COVID-19) hub.