Latest Update on COVID-19
Last updated, Wednesday, April 8, 2020
The recent coronavirus developments have been a whirlwind for our community and our country at large. As we adapt to the changes within Spira Care, we know many of you are also feeling the direct impact at work, home, school and in your neighborhood. We want you to know we are here for you; to provide access to high-quality care while also minimizing the risk of exposing healthy individuals to the virus.
It is a balancing act. Our providers and care team staff are adjusting our operating procedures daily to meet the critical care needs of our members – those with COVID-19 symptoms and those without – and support members with non-urgent healthcare needs. In some cases, we are asking members to reschedule non-urgent appointments to later in the year; in other cases, our providers are able to deliver care over the phone or through video conferencing. These temporary changes create capacity and minimize the spread of infection, which will ease the burden on Spira Care Centers, urgent care clinics, emergency rooms and medical providers.
Spira Care behavioral health clinicians, health coaches and diabetic educators continue to offer appointments virtually and, Care Guides, though not in the Care Center, are able to provide phone support to answer questions related to your care needs and benefits.
We are adapting to this unprecedented and rapidly evolving situation as quickly as possible and we hope Spira Care can be a source of security and comfort throughout this crisis. Below are some helpful guidelines. Please call us, 913-29-SPIRA (77472), if you have medical or behavioral health care needs and questions. We are here to help, and we will get through this together.
Your Spira Care Team
WHAT TO DO IF YOU HAVE A QUESTION ABOUT YOUR HEATLH OR AREN’T FEELING WELL
- have a question about a care need unrelated to COVID-19 (newborn vaccine schedule, emergency room follow-up, wellness visit, preventive care, etc.)
- have an acute/urgent care need outside of COVID-19 symptoms (abdominal pain, gout, etc.)
- have respiratory symptoms (cough, nasal congestion or fever)
- are concerned you may be ill with COVID-19
- are unsure of exposure and are worried about yourself or a dependent
- believe you may have been exposed to the virus
Call our office at 913-29-SPIRA (77472) to speak with a nurse so we can determine the most appropriate next steps and prepare for your arrival should you need to come into a Spira Care Center. You should not come to a Spira Care Center without first speaking to a nurse. We have a variety of ways to see and take care of members during this time. Give us a call to discuss your care need and options.
COVID-19 TEST KITS
Currently testing for COVID-19 is taking place at designated health departments, hospitals and Spira Care Centers following strict CDC guidelines. We are monitoring the situation daily and will provide updates as new information is available.
CARE WHEREVER YOU ARE SPIRA CARE & BLUE KC VIRTUAL CARE
At Spira Care:
At Spira Care our Care Teams have a variety of ways to see members with care needs (both medical and behavioral health) during this time and we are here to help you – we just ask that you call, 913-29-SPIRA (77472), so we can discuss appropriate care and appointment options (in-person, phone or video visits).
Blue KC Virtual Care:
You can also access a video (face-to-face) visit right from your smartphone, tablet or computer with a virtual care doctor who’s been trained to evaluate for COVID-19. Both urgent care visits and behavioral health therapy visits provided in the Blue KC Virtual Care app are at no cost until June 30, 2020. Download the app on the Apple App Store and Google Play or go to www.BlueKCVirtualCare.com.
With increased use of virtual care, please understand the wait time may be longer.
In-Network Virtual Care:
In addition, until June 30, 2020, you (Spira Care and Spira HSA Eligible members) can see in-network providers, at no cost for virtual (face-to-face), telephone, email or text visits for medical services or behavioral health therapy.
Cost sharing, such as deductibles, co-payments and co-insurance, still applies to physical therapy, occupational therapy and speech therapy.
WHAT WE ARE DOING AT OUR CARE CENTERS
We have intensified our cleaning protocols. In addition to our standard process of cleaning exam rooms after every visit, all common spaces are cleaned multiple times a day to reduce the spread of the virus. We are also asking members coming into a Spira Care Center to leave personal belongings like laptop computers at home or in their car as the COVID-19 virus has proven to live on surfaces for extended periods of time. We’ve also taken safety precautions to minimize the risk of asymptomatic spread. Spira Care Teams will wear masks, gloves and gowns when seeing members and are self-monitoring, which includes daily health checks.
KNOW HOW COVID-19 SPREADS AND TAKE STEPS TO PROTECT YOURSELF AND OTHERS
We encourage everyone to practice regular infection prevention techniques such as washing your hands frequently, avoiding touch to your face, practicing cough etiquette and avoiding close contact. More information can be found from the Centers for Disease Control and Prevention.
Update from the CDC regarding face coverings
As directed by local and state health departments, staying at home and avoiding other people are the best way to stop the spread. If you do have to go out for an essential reason it is critical to emphasize that maintaining six-feet social distancing remains important to slowing the spread of the virus. The CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure. The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for healthcare workers and other medical first responders, as recommended by current CDC guidelines.
HELPFUL RESOURCES FOR UP-TO-DATE INFORMATION
We know the COVID-19 situation changes rapidly. We continually update this page as it relates to Spira Care and changes to our operating procedures, what to do if you feel sick and more. Please check back regularly.
Blue KC COVID-19 Update
Step-by-step for virtual care, FAQs, cost for COVID-19 testing, medication refills and more.
Centers for Disease Control and Prevention
The latest updates, resources for our community and more.