Care Guides

Healthcare can be confusing. We've got your back.

They’re your right hand man, or woman, for all things healthcare. When you have questions, they have answers. And if they don’t, they won’t stop until they find the information you need. They’re real, live, local people who take the confusion out of healthcare. We call them Care Guides. You’ll call them super helpful. Here’s some of the things your Care Guide will do for you.

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Understanding Costs

Your doctor has prescribed a blood test and a CT scan. But how much will those things cost? And where should you go for them? Is the blood test available at the Care Center? Your Care Guide can provide you with answers to all these questions so you can make smart healthcare choices for you, and your wallet.

Coordinating Care

Imagine you’ve recently been discharged from a hospital stay. You’ll need to see your primary care doctor at the Care Center for follow-up treatment. Out of the blue, your Care Guide calls you to see how you are and asks about your follow-up treatment needs. It’s a little something we call proactive outreach. And it can be a big help.

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Explaining Benefits

It’s time to see a specialist. But this care will be received outside of the Care Center. So naturally you have questions. Is the specialist you choose in-network? Have you reached your annual deductible? Have no fear, your Care Guide is here for answers to all your benefit questions.

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Your One and Only Call

Who can offer an explanation of benefits, answer questions about fees and more? Your personal Care Guide. Simply make one call to one phone number, and he or she will take it from there. As part of the Care Center's team, your Care Guide is here to meet all of your insurance needs and is dedicated to simplifying your health journey. What’s more, many Care Guides have nursing and benefit backgrounds, which make them perfect advocates for members’ health.